Work at The Rink!

Customer Experience Associate

Position Summary

The Rink at Uptown Mt. Sterling is seeking friendly, dependable, and customer-focused team members to help create an exceptional experience for every guest. Customer Relations Associates are responsible for welcoming visitors, processing admissions and skate rentals, operating the concession stand, and maintaining a clean, safe, and inviting environment.

This position is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about serving the community.

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Essential Responsibilities

Guest Services

• Welcome guests with a positive and friendly attitude.
• Provide exceptional customer service to skaters and families.
• Answer questions regarding admission, skate rentals, parties, and rink policies.
• Resolve customer concerns professionally or refer issues to a supervisor.

Admissions

• Process admissions accurately using the point-of-sale system.
• Handle cash, credit card, and electronic payments.
• Balance cash drawer and follow cash handling procedures.
• Assist guests with waivers and check-in procedures when applicable.

Skate Rental

• Fit guests with appropriate skate sizes.
• Organize, sanitize, and maintain rental skates.
• Monitor skate inventory and report damaged equipment.
• Ensure rental area remains clean and organized.

Concessions

• Prepare and serve concession items according to food safety standards.
• Operate concession equipment safely.
• Maintain cleanliness of concession area.
• Restock inventory throughout shifts.
• Monitor food quality and expiration dates.

Facility Support

• Help maintain a clean and welcoming facility, including seating areas, restrooms, rental area, and concessions.
• Wipe tables, empty trash, and assist with routine cleaning throughout the shift.
• Report maintenance or safety concerns promptly.
• Assist with opening and closing procedures.
• Minor snow removal as needed
• Assist with seasonal setup and shutdown

Teamwork

• Work collaboratively with fellow staff members.
• Assist with private rentals and school groups.
• Be flexible and willing to help wherever needed to ensure guests have a great experience.

Safety

• Monitor guest behavior
• Assist with emergency procedures
• Report accidents immediately

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Qualifications

• Friendly, outgoing personality with excellent customer service skills.
• Dependable and punctual.
• Ability to accurately handle cash and operate a point-of-sale system (training provided)

• Ability to multitask in a busy environment.
• Ability to stand for extended periods and lift up to 25 pounds.
• Must be able to work evenings, weekends, holidays, and school breaks as scheduled.

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Preferred Qualifications

• Previous customer service or retail experience.
• Experience working with children or families.

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Schedule

Part-time, seasonal position with flexible scheduling. Hours vary based on the skating schedule, special events, private rentals, and holiday operations.

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What We’re Looking For

At The Rink, we believe every interaction matters. We’re looking for team members who:

• Create a welcoming environment for guests of all ages.
• Take pride in keeping the facility clean and organized.
• Work well as part of a team.
• Demonstrate honesty, reliability, and a positive attitude.
• Help make every visit to The Rink a memorable experience.

Ice Maintenance Technician

Position Summary

The Rink at Uptown Mt. Sterling is seeking a dependable, hardworking individual to help maintain a safe, smooth, and enjoyable skating surface throughout the season. The Ice Maintenance Technician is responsible for scraping the ice surface, applying fresh water for resurfacing, and monitoring ice conditions to provide the best possible skating experience for our guests.

Training will be provided. No prior ice maintenance experience is required.

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Essential Responsibilities

Ice Maintenance

• Scrape the ice surface to remove grooves, snow buildup, and imperfections.
• Resurface the ice by applying a fresh layer of water using the rink’s resurfacing equipment and hose system.
• Complete scheduled resurfacing at the end of each evening.
• Monitor ice quality and identify areas requiring additional attention.
• Maintain a safe skating surface for guests throughout each shift.

Equipment & Facility Care

• Prepare and store ice maintenance tools and equipment.
• Inspect hoses, scrapers, and other equipment before each use.
• Report equipment issues or maintenance needs promptly.
• Assist with general upkeep of the rink and surrounding areas.

Facility Support

• Help maintain a clean and safe facility.
• Minor snow removal as needed.
• Assist with seasonal setup and shutdown.

Teamwork

• Coordinate resurfacing times with Customer Relations staff to minimize disruptions.
• Communicate courteously with guests during temporary ice closures.

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Qualifications

• Dependable, punctual, and self-motivated.
• Strong attention to detail.
• Ability to work independently.
• Comfortable working outdoors in winter conditions.
• Ability to lift up to 50 pounds and perform physical labor, including pushing scrapers, handling hoses, and standing for extended periods.
• Ability to work independently with minimal supervision.

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Preferred Qualifications

• Experience operating hand tools or performing general maintenance is helpful but not required.
• Mechanical aptitude is a plus.
• Experience with outdoor maintenance or facility operations is beneficial.

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Schedule

Seasonal, part-time position. Evening, weekend, holiday, and school break availability is required. Ice resurfacing is performed at the conclusion of each operating day.

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What We’re Looking For

We’re looking for someone who takes pride in behind-the-scenes work that makes every skater’s experience better. The ideal candidate is reliable, safety-minded, enjoys hands-on work, and understands that great ice doesn’t happen by accident—it takes care, consistency, and attention to detail.